Support

Subscriptions are managed by Apple.

1. Open the Settings app on your iPhone.
2. Tap your name at the top, then Subscriptions.
3. Tap Kin Pro, then Cancel Subscription.

You can also get there from Kin: Profile, then Manage. You keep Kin Pro until the end of the period you paid for. Deleting the app or your Kin account does not cancel a subscription.

It can take up to a minute for a purchase to appear. If it does not:

1. Open Kin and go to Profile.
2. Tap Restore Purchases.

Still missing? Write to us with the date of the purchase and the order number from Apple's receipt email, and we will sort it out.

Purchases are made through Apple, and Apple handles refunds. Ask for one at reportaproblem.apple.com.

Diamonds are used inside Kin for voice calls and for gifts in chat. You get some with Kin Pro at every renewal and can buy more under Profile, then Buy Diamonds. They never expire. What a call or a gift costs is shown in the app before you use any.

A call needs two things: Kin Pro, and enough diamonds for at least one minute. If either is missing, the app shows you what to do. The first call also asks for permission to use the microphone; if you said no, turn the microphone on for Kin in your iPhone's Settings.

Create an account under Profile, then Create Account / Sign In, with Sign in with Apple or your email. On the new phone, open Kin and sign in the same way. Your chats, profile, memory, Kin Pro and diamonds come with you.

Go to Profile, then Memory. Every remembered line can be changed or removed. A character starts remembering after about ten messages back and forth.

On the Chats tab, swipe the conversation to the left and tap Delete. Opening that character again starts fresh.

1. Open Kin and go to Profile.
2. Scroll to the bottom and tap Delete Account.
3. Confirm.

This removes your messages, your profile, everything the characters remember about you, your diamonds and your sign-in. It cannot be undone. If you have Kin Pro, cancel it in your App Store settings as well, or it will keep renewing.

If you cannot open the app, write to us from the email address on your account, if you made one, and we will delete it for you.

Press and hold the message, then tap Report. You can add a reason. Reports are read by a person.

No. Every character in Kin is AI, and is labeled as AI. Nobody else reads your chats to write the replies.

Kin is only for people aged 18 or over. The app closes when someone says, or clearly implies, that they are under 18. If you are 18 or older and this happened by mistake, write to us and a person will look at it. From that screen you can also delete your data and open your subscription settings.

Close Kin and open it again, and check that your iPhone is online. If the problem stays, write to us and tell us what you were doing, what you saw, and which iPhone and iOS version you have. A screenshot helps.